1. Explorer membership

Explorer is free. No payment is taken, so no refund applies.

2. Prominent membership

You may request a refund within 7 calendar days of your payment date, provided that:

• You have not completed more than 20% of any programme.
• You have not been issued a certificate of completion.
• You have not attended more than one live event.

Refunds are not available after the first 7 days. If you cancel after that point, your membership remains active until the end of the year you have paid for, and does not renew.

3. Founding Member

Founding Member is a one-time payment for a limited launch tier. You may request a refund within 7 calendar days of payment, provided that your physical welcome package has not yet been dispatched and the conditions in section 2 are met.

Once your welcome package has been dispatched, the Founding Member place is non-refundable. If you release your place, it returns to the available pool and you forfeit Founding Member status permanently.

4. Administrative fee

All approved refunds are subject to a ₦10,000 administrative fee covering payment processing and administrative costs. This fee is non-negotiable and is deducted before the refund is returned to you.

Example: if you paid ₦50,000 for Prominent membership and your request is approved, you will receive ₦40,000.

5. How to request a refund

1. Email info@prominenceafrica.com with the subject line “Refund Request – [Your Full Name]”.
2. Include the email address on your account, your membership tier, and a brief reason for the request.
3. We will review and respond within 2 business days.
4. Approved refunds are processed within 7 business days, via the original payment method where possible, or by bank transfer.

6. Non-refundable situations

Refunds will not be approved where:

• The request is made more than 7 days after payment.
• More than 20% of any programme has been accessed.
• A certificate of completion has been issued.
• More than one live event has been attended.
• A Founding Member welcome package has been dispatched.
• Membership was obtained under a scholarship, discount or promotional offer.
• The account has been suspended or terminated for breach of our Terms of Use.

7. Currency and exchange rates

Refunds are calculated in Nigerian Naira. Where your original payment was taken in another currency, the amount returned is subject to the exchange rate applied by your payment provider at the time of the refund, which may differ from the rate at purchase. We are not responsible for differences arising from exchange rate movement or bank charges.

8. Questions

If you have questions about this policy, contact us at info@prominenceafrica.com.